Return and Refund policy – steadyspetshop.us

At Steady’s Petshop, we value your trust and aim to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be approved.

Return Eligibility

To qualify for a return, all of the following conditions must be satisfied:

The item must be unused, unworn, unwashed, and in original condition
The item must be returned in its original packaging
All original tags, labels, and accessories must be intact
A valid proof of purchase (order confirmation or receipt) must be provided

Items that fail to meet these criteria may be rejected and returned to the customer.

Items Not Eligible for Return

We cannot accept returns for the following:

Items showing signs of wear, damage, washing, or misuse after delivery
Items returned without original packaging, tags, or accessories
Items returned outside the 30-day return window

Return Method and Fees

All approved returns must be sent by mail using the prepaid return label included with your order.

Return shipping is free of charge
No restocking or handling fees apply
No additional costs are deducted from approved refunds

Return Procedure

To initiate a return, please follow these steps:

Contact our customer support team with your order number and reason for return
Wait for return approval and follow the instructions provided
Pack the item securely in its original packaging
Attach the prepaid return label and ship the package

Returns that are unauthorized or improperly packaged may be refused.

Exchanges

At this time, Steady’s Petshop does not offer direct exchanges.

If you would like a different item, size, or color, please return the original item for a refund and place a new order once your return has been approved.

Refund Processing

After your return is received and inspected:

Refunds are processed within 7 business days
Refunds are issued to the original payment method used at checkout
A confirmation email will be sent once the refund has been initiated
If you do not receive your refund within 7 business days, please contact us at info@steadyspetshop.us

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To assist with a quick resolution, include clear photos of:

The item received
The original packaging
The shipping label

Based on the situation, we will provide a replacement or issue a full refund. If an order is marked as delivered but not received, we may coordinate with the shipping carrier to confirm delivery details.