FAQ

1. Where does Steady’s Petshop ship?

Steady’s Petshop currently ships within the United States only. International shipping is not available at this time.

2. How much does shipping cost?

We offer free standard shipping on all orders within the United States.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after purchase. Processing times exclude weekends and holidays.

4. How long does delivery take?

After shipment, orders generally arrive within 4–7 business days, depending on location and carrier operations.

5. What is the total estimated delivery time?

The estimated delivery timeframe is 5–10 business days from the date of purchase.

6. Is there an order cut-off time?

Yes. Orders placed after 3:00 PM (GMT-07:00) Mountain Standard Time (Phoenix) will begin processing on the next business day.

7. Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking updates to appear in the carrier system.

8. Can delivery times vary?

Yes. Delivery timelines may vary due to weather conditions, carrier delays, holidays, or high-order periods.

9. What if I entered the wrong shipping address?

Please review your shipping details before placing an order. Incorrect or incomplete addresses may result in delivery delays.

10. What is your return window?

Returns may be requested within 30 days of delivery.

11. What items are eligible for return?

Returned items must meet the following conditions:

  • Unused, unworn, and unwashed
  • Returned in original packaging
  • Original tags, labels, and accessories included
  • Valid proof of purchase provided

12. Are any items not eligible for return?

Yes. We do not accept returns for:

  • Used, washed, damaged, or altered items
  • Items without original packaging, tags, or accessories
  • Returns requested after the 30-day return period

13. How do I start a return?

To request a return:

  1. Contact customer support with your order number and reason for return
  2. Wait for approval and return instructions
  3. Pack the item securely in its original packaging
  4. Attach the prepaid return label and mail the package

14. Do you charge return shipping fees?

No. Approved returns include a prepaid return label at no cost.

15. Are there restocking fees?

No. We do not charge restocking or handling fees for approved returns.

16. Do you offer exchanges?

At this time, direct exchanges are not available.

If you would like a different item, size, or variation, you may return the original item (if eligible) and place a new order.

17. When will I receive my refund?

After your return is received and inspected, refunds are typically processed within 7 business days.

Refunds are issued to the original payment method used during checkout.

18. What should I do if my item arrives damaged, defective, or incorrect?

Please contact us within 30 days of delivery and include:

  • Photos of the item received
  • Photos of the original packaging
  • A photo of the shipping label

Based on the review, a replacement or refund may be provided.

19. Can I cancel my order?

Orders may be canceled before 3:00 PM (GMT-07:00) Mountain Standard Time (Phoenix) on the same day they are placed.

Once an order has been processed or shipped, cancellation is no longer available.

20. What payment methods do you accept?

We accept:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

21. Is my payment information secure?

Yes. Payments are processed using SSL encryption and follow PCI-DSS security standards.

We do not store credit card or payment details.

22. When am I charged for my order?

Payment is processed immediately after the order is placed and payment authorization is confirmed.

23. What currency do you use?

All prices and payments are processed in U.S. Dollars (USD).

24. Are taxes included in product prices?

Yes. Applicable taxes are included in listed product prices.

25. What happens if my payment fails?

If payment authorization is unsuccessful, the order cannot be completed. You may try another payment method or contact customer support for assistance.

26. How can I contact customer support?

If you have any questions, please contact us:

Store Name: Steady’s Petshop
Address: 4344 W Indian School Rd APT 8, Phoenix, AZ 85031, United States

Phone: +1 480-546-2890
Email: info@steadyspetshop.us

Opening Hours:
Monday - Friday: 11:30 AM–8 PM
Saturday: 11:30 AM–6 PM
Sunday: 11:30 AM–5 PM

Time Zone: (GMT-07:00) Mountain Standard Time (Phoenix)